Our chat rooms are built using HTML5 and Javascript, meaning they will work on all popular browsers (Chrome, FireFox, MS Edge & Opera) using default settings. There's no reliance on third-party providers like Flash and Java. All of our site is also designed to be mobile-friendly, so you should always be able to see content, including the chat rooms, regardless of the device's screen size.

With this said, it's likely you're here because you've encountered an issue with accessing the chat rooms. There are generally 2/3 reasons for not being able to access the chat rooms:

Chat screen doesn't open

When on the chat rooms 'Chat Portal' page, you should see a green button, if you're seeing a guest login but have an account, please ensure you are logged-in first.
   On clicking the button, another tab/window "should" open, displaying the full-page chat screen. If it does't, you may see a message in your browser (usually near the address bar), about something being blocked. In this instance, your browser has blocked the pop-up window containing the chat applet. To resolve this, you need to click 'Unblock' when you see the prompt, or enable pop-ups for this site by using the relevant instructions below for your browser:

  • Chrome/Opera: Click the padlock icon at the left of the address bar, and click 'Site Settings', this will display the site's permissions, look for "Pop-ups and redirects", and ensure they're allowed.
  • Microsoft Edge: The same as above applies, but when you click the padlock, the option is titled "Site Permissions".
  • Firefox: Firefox seems to better recognise our pop-up, but if it is blocked and you're not prompted, visit about:preferences#privacy and either untick "Block pop-up windows", or click the 'Exceptions...' button to add chatterbox.chat

When changing the above settings, the browser should prompt you to refresh the page.

Javascript message

If you see the following message: "Please enable JavaScript and refresh the page to use this website.", then your browser has Javascript disabled. Javascript, unlike Flash and Java, only runs in the browser, so is a safe method supported on all devices. Browsers that have particularly high security settings, including so-called 'anonymous/tor' browsers may have this disabled.

  • Chrome/Opera: Click the padlock icon at the left of the address bar, and click 'Site Settings', this will display the site's permissions, look for "JavaScript", and ensure it's allowed.
  • Microsoft Edge: Similar to above, click the padlock , but the settings are labelled 'Site Permissions'. Ensure 'JavaScript' is set to "Allow".
  • Firefox: Javascript is enabled by default with no option (besides Advanced), to disable it. If however it somehow is, visit about:config in the browser, click yes to the warning message, and search for javascript. The setting 'javascript.enabled', should say true. If it says false, use the button on the right to change it.

When changing the above settings, the browser should prompt you to refresh the page.

Chat suspension

If the chat page loads OK, but you then receive a message saying you're banned or suspended, then at some point your account or the IP you're connecting from has been banned. This could be for a number of reasons, and using a number of methods, including a ban placed by an administrator, or an automatic one for using a proxy/VPN, or getting caught by our spamfilter. It's also possible, but not too likely, that you've ended up with the IP address that has been previously banned.

For more information on bans and how to appeal them, please visit https://www.chatterbox.chat/forum/thread/1/appealing-bans-and-suspensions/